The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers.

Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

An exciting temporary full-time (~18 months) opportunity exists to join the Royal Melbourne's Digital Coordination Centre as the Transport Coordinator.

Why Join RMH?

• Fixed term contract until March 2028
• Join the Royal Melbourne's Digital Coordination Centre
• Generous salary packaging | Additional annual leave

About the role

Be part of the Digital Coordination Centre (DCC) and play a key role in keeping patients moving safely and efficiently across The Royal Melbourne Hospital. As Transport Coordinator, you will coordinate non-emergency patient transport (NEPT) and rideshare services, working closely with clinical and support teams and external transport providers to overcome barriers, manage bookings and ensure patients can access the care they need.

This is a hands-on coordination role with real scope to make a difference. You will use your organisational and problem-solving skills to manage transport demand, monitor service performance and identify opportunities to improve processes, resources and patient flow. You will also contribute to staff education, data and reporting, provider relationships and broader DCC initiatives, making this an opportunity to influence how transport services support the patient experience across RMH.

Key Accountabilities

• Co-ordinate NEPT and rideshare bookings, vehicles, ETAs and changes.
• Support patient flow by resolving transport barriers across RMH services.
• Liaise with external transport providers and manage escalations.
• Monitor transport data, costs and utilisation to optimise resources.
• Identify and implement improvements to transport processes and service delivery.
• Provide DCC administration, reporting, staff support and service improvement.

About You

You are an organised and solutions-focused coordinator who can manage competing priorities, communicate confidently and provide compassionate customer service. You will also have:

• Strong organisational skills, initiative and a practical approach to problem solving.
• Solid administration and computer skills, with confidence using booking and information systems.
• Clear and effective communication skills, with the ability to build relationships across internal and external stakeholders.
• Customer service experience and a genuine commitment to supporting patients, staff, visitors and contractors with care and respect.

Benefits of Working at RMH

• Meaningful Work
  Make a real difference in the lives of patients, families and our community.
• Career Growth
  Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging
  Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation
  Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence
  Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits
  Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).

• Work in the Parkville Precinct
  Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

Position Description

Click here to view the full job description

Interested?

Click Apply to submit your application, including a cover letter and resume.

Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.