The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers. Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Team Leader, Patient Liaison

• Permanent, Full Time (1 EFT)
• Grade 4 (HS4) + Super + Salary Packaging + Annual Increment
• 5 Weeks Annual Leave, Novated Leasing Options, ADOs & WFH flexibility

We're seeking a dedicated and results-driven Team Leader to join our dynamic Patient Liaison team. In this customer focused role, you will provide support to the Patient Liaison Manager whilst empowering the team of Patient Liaison officers to deliver exceptional service to patients, families, carers and staff about the benefits of private and compenable admissions.

Your new role

The Team Leader will provide operationl leadership and direct supervision of the Patient Liaison team, with a focus on the effective day to day capture and optimisation of revenue.

Your day to day will include:

• Providing day to day supervision of the Patient Liaison team including immediate operational guidance, trouble shooting, allocation of daily tasks and adherence to all procedures.
• Liaising and building strong partnerships with Senior Medical Staff exercising Rights of Private Practice and provide education and operational support in relation to their billing arrangements.
• Participating in continuous improvement projects and playing a role in the development of automations, streamlined processes and workflows that create efficiencies within Revenue Services. 
• Undertaking reconciliations of private and compensable activity and trend analysis of non-converted activity and identify areas for improvement and focus.
• Maintaining and monitoring worklists, certificates and other workflows that impact claims ensuring they can be submitted accurately and promptly for the timely receipt of associated revenue.

About you

• An adaptable, and collaborative individual who thrives in a fast-paced environment
• A team player, who is willing to continuously improve and challenge the current state
• Ability to analyse and problem solve when interpreting data
• High level interpersonal and communication skills, including a proven capacity to build and maintain effective and productive relationships with a wide range of internal and external groups

Benefits of Working at RMH:

Join a team that is committed to improving and advancing work practices every day. Enjoy the following benefits:

• A supportive and collaborative work environment
• Opportunities for professional development and growth
• Co-location across RMH City Campus and 635 Elizabeth Street
• 5 Weeks Annual Leave, salary packaging benefits & monthly ADO

Please click here for the position description 

Interested in Applying?If this opportunity resonates with you and you have the experience and qualifications we’re looking for, we encourage you to apply without delay. We’re reviewing applications and scheduling interviews immediately. Advertising may cease prior to the closing date. Advertising may cease prior to the closing date. For a confidential discussion or more information, please reach out using the contact details above.All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment  prior to commencement.Please note: This position is for applicants only. We do not accept applications from recruitment agencies or third-party representatives.The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community.  Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies, and will consider adjustments to support such applications.