The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers. Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

SNOW Centre for Immune Health: Clinical Administrative Coordinator
The Royal Melbourne Hospital

• Full Time, Ongoing position
• Opportunity for a Clinical Administrative Coordinator to join the SNOW team
• Be part of a world class research institute

This role will support the Snow Centre for Immune Health's objectives by delivering a professional and caring patient focused service, often as the first point of contact for participants, their families and visitors.

About us:

The Snow Centre for Immune Health brings together top-tier researchers in immune disease, clinicians, and partner organizations. Funded by an initial $100 million commitment over 10 years, this partnership between WEHI and the Royal Melbourne Hospital is one of the largest philanthropic efforts in Australian history.

The Centre will transform immune system research, diagnostics, and treatments through integrated research and clinical practices, and key to it, is a longitudinal study of patients and volunteers. You will foster strong relationships with patients, carers, consumer advocacy groups and external organisations to guide research design from inception through to clinical translation

Your new role:

• Deliver a professional and caring customer focused service, often as the first point of contact for participants, their families, and visitors to the SNOW Centre.
• Supporting the research endeavours of the SNOW centre by supporting staff recruitment, applications and engagement in the SNIW centre linking with WEHI and RMH.
• Undertake duties in a professional, courteous, and approachable manner to all staff and consumers of the service.
• Provide clear and concise communication with staff, participants, carers/relatives, and the public in process of performing duties, including supporting the flow of patient activity.
• Answer and respond to telephone and reception enquiries and communicate with other health care professionals as required. Able to relay messages in an efficient and effective manner.
• Perform clerical duties as assigned, including monitoring, actioning, or directing incoming communications daily to staff and patients: including phone, Telehealth, EMR and email.

About you:

• Experienced and enthusiastic individual with highly developed customer service
• Excellent communication skills
• High level of reliability, professional conduct, motivation and willingness to learn

Benefits of working with the Snow Centre:

• Join a world-leading immunology research centre funded by up to $100 million over 10 years, enabling ground-breaking research.
• Work in a dynamic, collaborative environment co-led by WEHI and Royal Melbourne Hospital.
• Contribute to transformative discoveries that improve lives affected by immune diseases.

Commitment to diversity:

The RMH supports First Nations people and values diversity, inclusion, and equality. We welcome applicants from all backgrounds and are committed to making necessary adjustments to support diverse candidates.

Interested?

If you meet the above criteria, connect with us.

To view a copy of the Position Description, please click here.

Recruitment is ongoing, and interviews may commence before the closing date.

The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community.  Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies, and will consider adjustments to support such applications.