The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers. Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Revenue Systems Officer

Royal Melbourne Hospital

• Grade 2 + Super + Salary Packaging + Annual Increment
• 5 Weeks Annual Leave, Novated Leasing Options, ADO's & WFH flexibility

Your new team

Ready to shape the future of efficiency and sustainability at RMH? Join the Revenue Services team as our new Revenue Systems Officer!
Are you passionate about finding smarter ways to work? Do you thrive on problem solving and using data and technology to enhance processes? Here's your chance to make a significant impact. We're looking for a talented individual to step into the vital role of Systems Officer within our Revenue Services and Finance team. This is a fantastic oppourtunity to contribute directly to our strategic goals, particularly in becoming a leading digital health service and ensuring our sustainability.

Your new role

Reporting to the Revenue Systems Manager, your primary focus will be on managing and actioning system worklists, engaging with stakeholders to resolve issues, and ensuring the smooth operation of PBRC and related Health systems. You will play a key role in maintaining system stability and supporting accurate, timely revenue processing across Revenue Services. 

Key responsibilties include:

• System Support: Provide daily monitoring, troubleshooting, and resolution of issues across key revenue systems (PBRC, Karisma, PowerAssist), coordinating upgrades and enhancements to ensure stability and efficiency.
• Worklist Management: Maintain and action core system worklists, ensuring timely completion within KPIs and supporting accurate hospital billing processes.
• Analysis & Reporting: Assist the Revenue Systems Manager with data analysis, unresolved charges, and validation tasks, while preparing and distributing reports to stakeholders.
• Collaboration: Work with Digital Innovation, Finance, clinical, and administrative teams to support system maintenance, integration testing, and resolution of data rejections.
• System Development: Contribute to the design and implementation of system improvements that streamline workflows, reduce manual intervention, and enhance data quality.
• Continuous Improvement: Conduct statistical analysis to identify trends, monitor outcomes, and support initiatives that drive efficiency and strengthen revenue assurance.

About you

We are looking for a motivated and detail-oriented RMH team member who embodies The Melbourne Way – putting people first, leading with kindness, and achieving excellence together. We're looking for someone who is driven, analytical, and thrives in a collaborative environment.

• Experience with Healthcare software and billing. Particularly programs such as PBRC, EPIC, iPM and Karisma.
• A strong understanding of IT systems and familiarity with basic coding principles.
• A genuine commitment to continuous improvment and embracing change
• Excellent interpersonal and communication skills, with a proven ability to build productive relationships across various teams and levels
• Can work both autonomously and collaboratively within a supportive team environment.A qualification in Business Information Systems, IT, or equivalent relevant industry experience

Benefits of Working at RMH

Join a team that is committed to improving and advancing work practices every day. Enjoy the following benefits:

• A supportive and collaborative work environment.
• Opportunities for professional development and growth.
• 5 Weeks Annual Leave, salary packaging benefits & Monthly ADO.
• Be part of something meaningful, join a team that is passionate about providing exceptional service.

Click here for the position description

Interested in Applying?

If this opportunity resonates with you and you have the experience and qualifications we’re looking for, we encourage you to apply without delay. We’re reviewing applications and scheduling interviews immediately. Advertising may cease prior to the closing date. For a confidential discussion or more information, please reach out using the contact details above.

All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.

Please note: This position is for applicants only. We do not accept applications from recruitment agencies or third-party representatives.

The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community.  Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies, and will consider adjustments to support such applications.