The Royal Melbourne Hospital is one of Australia’s leading public healthcare organisations. 

Bring your reconciliation expertise, analytical skills and people leadership capability to a role that makes a difference. 

Revenue Services Team Leader - Cashiers

• Full time ongoing | 80 hours per fortnight
• Salary packaging | monthly ADO | Work from home flexibility
• Lead and develop a team – Support and empower a team delivering essential revenue services

An opportunity exists for an experienced Revenue Services professional to lead the Cashier Team. Combining financial expertise, analytical skills and people leadership, you will oversee the delivery of accurate, timely and compliant banking, receipting and reconciliation services.

Reporting to the Operations Manager – Revenue Services, you will provide day-to-day leadership and support to the Cashier Team, coordinate workloads and oversee key financial processes and controls. You will also work collaboratively across RMH to maintain financial integrity and support the effective delivery of revenue services.

RMH Revenue Services plays an important role in supporting the hospital and its patients through the accurate identification, capture and collection of revenue, contributing to positive patient and organisational outcomes.

What you’ll be doing

• Lead, coach and support the Cashier Team, coordinating workloads, rosters and service coverage.
• Oversee daily banking, receipting and reconciliations, ensuring transactions are accurate, timely and compliant with organisational policies and internal controls.
• Investigate complex reconciliation discrepancies, minimise unallocated deposits and coordinate the timely resolution of outstanding items.
• Monitor team performance against agreed KPIs and service standards, providing guidance, feedback and training.
• Prepare reports and dashboards, analyse banking and reconciliation trends, and recommend practical improvements.
• Work collaboratively with Finance, clinical departments and other Revenue Services teams to resolve issues and deliver responsive customer service.
• Support audits, month-end activities and continuous improvement initiatives, including opportunities to streamline and automate processes.

About you

You are an approachable and supportive leader who enjoys developing others and creating a positive team environment. You combine strong financial and analytical skills with the ability to manage competing priorities, solve problems and deliver accurate results in a high-volume operational setting.

You will bring:

• Experience leading, supervising or coordinating staff in a high-volume environment.
• Demonstrated experience preparing complex reconciliations, with knowledge of receipting and/or billing.
• Strong analytical and problem-solving skills, with excellent attention to detail.
• Advanced Microsoft Excel skills and confidence using Microsoft Office applications.
• Well-developed communication and interpersonal skills, with the ability to build effective stakeholder relationships.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• Understanding of accounting and finance processes, including financial controls.
• Relevant experience and/or tertiary qualifications in Accounting, Business or Finance.

Highly regarded: Experience in healthcare, patient billing systems or Power BI.

Benefits of Working at RMH

• Meaningful Work Make a real difference in the lives of patients, families and our community.
• Career Growth Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

Click here to view the full job description

Interested?

Click Apply to submit your application, please include a cover letter and resume.

Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.

All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment  prior to commencement.

Please note: This position is for applicants only. We do not accept applications from recruitment agencies or third-party representatives.

The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community.  Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies, and will consider adjustments to support such applications.