The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers. Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Patient Liaison Officer

• Full time on going position | 80 hours per fortnight
• Grade 2 (HS2) + Super + Salary Packaging + Weekend Penalties + Annual Increment
• Generous salary packaging | 5 weeks annual leave | Monthly ADO

As a Patient Liaison Officer, you will support patients and clinical teams across the Royal Melbourne Hospital to navigate private and compensable admission options. Working within Revenue Services, you will provide clear information and support informed financial consent, while contributing to the timely and accurate identification and capture of revenue.

You will build effective relationships with clinical and administrative teams and provide a visible Patient Liaison service across the hospital. You will also support administrative functions at Elizabeth Street or Royal Park Campus and provide assistance to PLO colleagues as required.

This role works across a 7-day rotating roster and provides a roaming service across the Wards and Emergency Department.

Key Accountabilities

Reporting to the Patient Liaison Manager - Revenue Services, the Patient Liaison Officer will work closely with patients, families, clinical and administration teams across the Emergency Department (ED) and wards and will be responsible for encouraging private and compensable admissions. Your day to day will include:

• Timely and appropriate classification of patients with eligible health funds or third party cover (eg: TAC & Workcover).
• Approaching Medicare Ineligible Patients (Overseas Visitors) to identify insurance status
• Working collaboratively with other Revenue Services workstreams (Billing, Collections and Cashiers) and be co-located across all RMH sites as required.
• Participating in continuous improvement projects and playing a role in developing the Patient Liaison function.
• Being available weekends on a rotating roster to provide a roaming PLO service across wards and ED

About You

• An adaptable, and collaborative individual who thrives in a fast-paced environment
• A team player, who is willing to continuously improve and challenge the current state
• Ability to analyse and problem solve when interpreting data
• High level interpersonal and communication skills, including a proven capacity to build and maintain effective and productive relationships with a wide range of internal and external groups
• Experience with funding models within the public hospital setting

Benefits of Working at RMH

• Meaningful Work
  Make a real difference in the lives of patients, families and our community.
• Career Growth
  Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging
  Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation
  Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence
  Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits
  Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct
  Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

Click here to view the full job description

Interested?

Click Apply to submit your application, including a cover letter and resume.

Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.

Interested in Applying?If this opportunity resonates with you and you have the experience and qualifications we’re looking for, we encourage you to apply without delay. We’re reviewing applications and scheduling interviews immediately. Advertising may cease prior to the closing date. Advertising may cease prior to the closing date. For a confidential discussion or more information, please reach out using the contact details above.All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment  prior to commencement.Please note: This position is for applicants only. We do not accept applications from recruitment agencies or third-party representatives.The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community.  Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies, and will consider adjustments to support such applications.