The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers. Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Patient Liaison Officer

Royal Melbourne Hospital

• Permanent, Full Time (1 EFT)
• Grade 2 (HS2) + Super + Salary Packaging + Weekend Penalties + Annual Increment
• 5 Weeks Annual Leave, Novated Leasing Options, ADOs & WFH flexibility

We're seeking a dedicated and results-oriented Patient Liaison Officer (PLO) to join our dynamic team. In this patient facing role, you are responsible for providing internal and external stakeholders with relevant information relating to election and informed financial consent relating to Private and Compensable admissions 

Your new role

Reporting to the Patient Liaison Manager - Revenue Services, the Patient Liaison Officer will work closely with patients, families, clinical and administration teams across the Emergency Department (ED) and wards and will be responsible for encouraging private and compensable admissions. Your day to day will include:

• Timely and appropriate classification of patients with eligible health funds or third party cover (eg: TAC & Workcover).
• Approaching Medicare Ineligible Patients (Overseas Visitors) to identify insurance status
• Working collaboratively with other Revenue Services workstreams (Billing, Collections and Cashiers) and be co-located across all RMH sites as required.
• Participating in continuous improvement projects and playing a role in automation developments as a billing subject matter expert.
• Being available weekends on a rotating roster to provide a roaming PLO service across wards and ED

About you

• An adaptable, and collaborative individual who thrives in a fast-paced environment
• A team player, who is willing to continuously improve and challenge the current state
• Ability to analyse and problem solve when interpreting data
• High level interpersonal and communication skills, including a proven capacity to build and maintain effective and productive relationships with a wide range of internal and external groups
• Experience in hospital billing and debt collection

Benefits of Working at RMH:

Join a team that is committed to improving and advancing work practices every day. Enjoy the following benefits:

• A supportive and collaborative work environment
• Opportunities for professional development and growth
• Modern, state of the art offices on Elizabeth Street
• 5 Weeks Annual Leave, salary packaging benefits, weekend penalties & monthly ADO

Please click here for the position description 

Interested in Applying?If this opportunity resonates with you and you have the experience and qualifications we’re looking for, we encourage you to apply without delay. We’re reviewing applications and scheduling interviews immediately. Advertising may cease prior to the closing date. Advertising may cease prior to the closing date. For a confidential discussion or more information, please reach out using the contact details above.All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment  prior to commencement.Please note: This position is for applicants only. We do not accept applications from recruitment agencies or third-party representatives.The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community.  Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies, and will consider adjustments to support such applications.