The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers.

Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Operational Improvement Lead - Specialist Clinics

Royal Melbourne Hospital

The Operational Improvement Lead is a key member of the Specialist Clinics leadership team, and is responsible for identifying, designing, and implementing process improvements to drive operational efficiency, effectiveness and innovation across non-admitted services at The Royal Melbourne Hospital (RMH), to support the delivery of STEP (Safe, Timely, Efficient and Patient Centred) care for our patients. This will be achieved utilising robust project and change management methodology, data analysis, effective stakeholder engagement and management, clear and timely project documentation and reporting, and consumer partnership/co-design. 

This position is also responsible for leading projects to ensure compliance with the relevant Victorian Department of Health (DH) policies. This role engages with a range of stakeholders, including RMH and Parkville Precinct Electronic Medical Record (EMR) teams. There may be a future opportunity to provide direct support to the EMR teams to progress changes that drive improvement work for non-admitted care at RMH.

Benefits of Working with RMH:

• We pride ourselves on our dedication to supervision and career growth, offering opportunities and access to specialist leaders.
• We have a commitment to training, education and ongoing development of skills.
• Flexible working arrangements available.
• Career progression opportunities to suit your professional development goals
• Enjoy excellent work-life balance working in a supportive and collaborative team.
• Up to $12k tax free earnings via Salary packaging.
• Central location with onsite car parking and close to public transport.

The Role:

• Oversee the Specialist Clinics improvement program, including the currency of the annual business plan
• Identify opportunities for process optimisation and lead initiatives to enhance operational workflows
• Lead process improvement initiatives, including define and document project scope, aim/objectives, deliverables, evaluation criteria, timeframe for completion and sustainability plan in consultation with sponsor/leads and relevant steering committee/working group
• Collect, analyse, and interpret operational data to identify inefficiencies and areas for improvement, using data-driven insights to inform decision-making and guide improvements
• Define and track key performance indicators (KPIs) to assess the effectiveness of implemented improvements; use metrics to continuously monitor performance and ensure ongoing improvements
• Undertake process mapping and co-design where required, including with consumers
• Provide direct support as required to local and Parkville EMR teams to progress work that drives improvement work in Specialist Clinics

About you: 

• Proficient in the application of improvement science and project management
• Proven coaching and facilitation skills
• Proven system thinking and change management skills
• Proven ability to engage a diverse range of stakeholders to foster and enable cultural change
• Ability to facilitate consumer engagement and co-design
• Ability to monitor, evaluate and report on project status, outcomes, and impact

To view the full Position Description, please click here.

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.