The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers. Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Health Information Services (HIS) Clerical Trainer/Support Officer

The Royal Melbourne Hospital

• Full Time, Ongoing opportuntiy
• Operate & maintain computerised health information systems
• Work alongside a supportive, hardworking team!

About The Royal Melbourne Hospital:
The Royal Melbourne Hospital is one of Victoria’s leading public hospitals, offering a wide range of high-quality services, including emergency, acute, and specialist care. Located in Parkville, RMH is known for its commitment to patient-centered care, medical research, and innovation. The Health Information Services Clerk plays a vital role in maintaining the integrity of medical records, supporting the hospital’s dedication to delivering exceptional healthcare through accurate patient information management.

Role Overview:

• Responsible for the training of clerks in Health Information Services (HIS) in the digitization of medical record content using the Enterprise Content Management (ECM) system including preparation, scanning and quality assurance
• Responsible for the training of clerks in HIS in the Electronic Medical Record (EMR) to conduct tasks including chart corrections, release of information, deficiency tracking and patient portal etc.
• Monitor processes and throughput and provide feedback and recommendations
• Organise and initiate training plan with ECM Operations Manager to train all staff in prepping, scanning, QA and EMR tasks
• Develop training documentation and maintain ECM and EMR staff manuals
• Action Document Correction errors in ECM and EMR
• Make recommendations on system and process improvements
• Conduct productivity/KPI audits
• Assist with prioritisation of scanning and answering queries relating to scanning/ECM

About You:

• Prioritise safety and wellbeing for yourself and others.
• Collaborate with patients, families, carers, and colleagues across teams.
• Engage in ongoing learning and participate in performance feedback.
• Adhere to safe work practices, respect the smoke-free environment, and seek help when needed.

Benefits of working at RMH:

• 5 weeks annual leave, monthly ADOs, and 17.5% annual leave loading.
• Discounted gym and health facilities with Fitness Passport.
• Salary packaging options, earning up to $12,000 tax-free.
• Work in an organization that values kindness, safety, and excellence.

Click here to view the full position description.

Interested candidates are encouraged to apply promptly as interviews are being arranged as applications are received and as a result this advert may close early.

All appointments are made subject to a satisfactory Criminal History Record Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.

The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community.  Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies, and will consider adjustments to support such applications.