Job Description

This vacancy is being advertised by The Royal Melbourne Hospital on behalf of a partner organisation.

To apply, please use the application link included in the job advertisement below. You will be taken to the partner organisation’s careers site to submit your application.
Digital Innovation - Support Officer Positions
Req ID:  6063
Posting Start Date:  15/01/2026
Advertisement End Date: 
Work Location:  The RMH Elizabeth Street

The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers.

Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.
Job Description: 

Seeking Exceptional Support Officers to Contribute to Digital Transformation in Healthcare

Employment Type: Fixed Term / Full Time Positions

Location: Parkville Precinct, Melbourne

Organisation: Digital Innovation Service – Hosted by The Royal Women’s Hospital

Eligibility:
The Support Officer positions are only open to current employees of The Royal Melbourne Hospital (RMH), Peter MacCallum Cancer Centre (Peter Mac), and The Royal Women’s Hospital (The Women’s).

About The Digital Innovation Service (DI)

The Digital Innovation Service (DI), hosted by the Women’s, delivers a unified ICT capability across the Parkville Local Health Service Network. DI supports the Women’s, Royal Melbourne Hospital, and Peter Mac, providing shared digital infrastructure, systems, and innovation services that are critical to both clinical and operational performance across the precinct. Collectively, these services support more than 19,000 staff.

Between July 2024 and June 2025, DI managed over 139,000 support tickets, highlighting its essential role in enabling safe, reliable, and connected care.

In addition to core services, DI delivers ICT services under Service Level Agreements to the Parkville Youth Mental Health and Wellbeing Service (PYMHWS) and provides limited legacy support to Northern Health and Western Health.

We are seeking digital support officers with:

  • Hands-on experience supporting digital systems and services in large, complex, multi-site operations.
  • Strong operational discipline, with the ability to follow processes, procedures, and service standards.
  • Customer-centric mindset, providing timey, clear, and empathetic support to end users and stakeholders.
  • Solid problem-solving skills, including triage, root-cause identification and escalation to the right teams.
  • Great organisational and time-management skills, capable of juggling multiple tickets, tasks, and deadlines.
  • Understanding with enterprise strategy and operational delivery.
  • Strong team player working as part of a high-performing team, fostering collaboration and continuous improvement.
  • Excellent communication skills.
  • Proficient in preparing and maintaining accurate documentation.
  • Experience working with vendors to ensure successful outcomes.
  • An understanding of commercial considerations in digital operations.
  • A passion for using technology to transform healthcare.

The roles available:

We are seeking exceptional Support Officers to join the DI team to help shape the future of digital health across the Parkville Local Health Service Network.

As part of our strategic expansion and consolidation, we have a range of senior leadership positions available:

  • Digital Engagement Liaison - Strategic Automation & Digital Experience
  • Digital Support Officer - Strategic Automation & Digital Experience
  • Change Officer - Strategic Automation & Digital Experience
  • Commercial Support Officer - Strategic Automation & Digital Experience
  • Support Officer - Information & Research Platforms
  • Support Officer - Cyber Resilience & Architecture
  • Project Support Officer - Project Delivery & Transformation

The roles offer a unique opportunity to contribute and support major transformation initiatives, drive innovation, and deliver excellence in digital technology across three world-class health organisations.

How to apply:

Important: Applications for the Support Officer positions are only open to current employees of RMH, Peter Mac, and The Women’s.

Applications can only be submitted through The Women’s Website Careers page.

For detailed position descriptions for each Senior Leadership role and to submit your application:

Please visit the Women’s Website Careers page by clicking this link.

Apply now and help lead the next chapter in healthcare innovation.

For a confidential discussion, please contact:

George Cozaris, Chief Digital Information Officer
📞 (03) 8345 2011

Application closing date: Sunday 1 February 2026
Name and Contact:  George Cozaris, Chief Digital Information Officer, 0419 770 124

This vacancy is being advertised by The Royal Melbourne Hospital on behalf of a partner organisation.

To apply, please use the application link included in the job advertisement above. You will be taken to the partner organisation’s careers site to submit your application.