The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers.

Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Customer Service Clerk

Why Join RMH? 

• Salary packaging options – increase your take-home pay by up to $12,000.
• 5 weeks annual leave
• Ongoing learning and professional development opportunities
• A strong values based culture: People First | Lead with Kindness | Excellence Together

About the Role

The Customer Service Clerk provides administrative support for neurosurgery outpatient clinics, managing patient enquiries, coordinating appointments and investigations, and scheduling radiology. The role supports clinicians by ensuring efficient clinic operations, maintaining accurate patient and clinic data, and contributing to the smooth delivery of outpatient services under senior administrative guidance.

The Department of Neurosurgery provides a comprehensive inpatient and outpatient service for patients with neurosurgical diseases, with a clinical and referral service for patients with intracranial

spinal and peripheral nerve disorders requiring neurosurgical assessment and treatment. The specialized clinical programs include Brain Tumours, Cerebrovascular Surgery, Spinal Disorders, Neurotrauma, Pain Surgery, Neuro-Oncology, Epilepsy and Functional Surgery and Peripheral Nerve Surgery.

Key Accountabilities

In this role, you will:

• Work closely with a small team to provide administrative support to the neurosurgery clinical team.

• Provide a high level of customer service to patients and carers.
• Respond to patient and staff enquiries.
• Ensure phone and email enquiries are triaged currently.

• Manage patient records in accordance with hospital policy and data accountability

About You

• Highly developed customer service and interpersonal skills
• Concise written and verbal communication skills, including professional telephone manner
• Relevant clerical experience and administrative skills

Desirable

• Knowledge of iPM and Epic EMR

Benefits of Working at RMH

• Competitive salary and conditions
• Access to learning, development, and career pathways
• Wellbeing programs and employee benefits
• Opportunity to make a meaningful impact in public healthcare

Interested?

Click Apply to submit your application, please include a cover letter and resume.

Interviews may commence as applications are received.

Click here for the Position Description

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.