The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers.

Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Outpatient Customer Service Clerk – Casual
The Royal Melbourne Hospital
 

• Join a dynamic team that prides itself on the positive experiences of their patients.
• Gain entry to working at the Royal Melbourne Hospital, the beginning of a rewarding career with great prospects for professional opportunities.  
• Generous benefits including salary packaging and discounted parking.

About The Royal Melbourne Hospital

The Royal Melbourne Hospital (RMH) part of the Parkville Precinct and is one of Australia's leading public hospitals. As a team of more than 10,000 strong, we provide a comprehensive range of specialist medical, surgical, and mental health services; as well as rehabilitation, aged care, outpatient and community programs. We are a designated state-wide provider for services including trauma, and we lead centres of excellence for tertiary services in several key specialties including neurosciences, nephrology, oncology, cardiology and virtual health.  

With a team comprising of Nurses and Administration staff, together the Outpatients Team ensures safe, timely, effective and person-centred care to all Victorians. The Outpatients department are also active participants of the Safety Culture Program.

Benefits of working at RMH:

• Salary packaging options, earn up to $12,000 tax free earnings!
• Discounted gyms and health centre access with Fitness Passport
• reward and recognition programs, comprehensive health and wellbeing programs including staff gym, health service, peer support and Employee Assistance Program (EAP) as well as discount parking.
• Fantastic learning and development opportunities
  
  

About the Role:

• Register patients and create referrals
• Manage waitlists
• Manage appointment requests
• Manage reception for face to face patients and Telehealth patients
• Follow up enquiries, online, SMS, via portal and telephone
• Liaise with multidisciplinary team members
  
  

About you:

• Hold a valid Victorian (employee) Working With Children's Check
• You will be a kind person who finds purpose in ensuring access to care for patients.
• You are professionally presented and will communicate at a high standard when liaising with a cross section of stakeholders within the healthcare community.
• You will have had a minimum of 3 years administration experience.
• Your referees will confirm data entry skills of excellent accuracy.
• You will have had previous experience, and preferably professional training, in phone manner i.e. call centre position.
• You are able to excel in fast-paced environments and prioritise competing demands
  
  

Interested? Click on the apply button! We will be arranging interviews as soon as suitable applicants come in.

For a confidential discussion please connect via the details below.

Please click here to view the full Position Description

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.