The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers.

Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Outpatient Customer Service Clerk 
The Royal Melbourne Hospital

• Full Time Ongoing position - 80 hours including monthly ADO
• Join a dynamic team that prides itself on the positive experiences of their patients.
• Gain entry to working at the Royal Melbourne Hospital, the beginning of a rewarding career with great prospects for professional opportunities. 
• Generous benefits including salary packaging and discounted parking
  
  

The Royal Melbourne Hospital (RMH) part of the Parkville Precinct and is one of Australia's leading public hospitals. As a team of more than 10,000 strong, we provide a comprehensive range of specialist medical, surgical, and mental health services; as well as rehabilitation, aged care, outpatient and community programs. We are a designated state-wide provider for services including trauma, and we lead centres of excellence for tertiary services in several key specialties including neurosciences, nephrology, oncology, cardiology and virtual health.

With a team comprising of Nurses and Administration staff, together the Outpatients Team ensures safe, timely, effective and person-centred care to all Victorians. The Outpatients department are also active participants of the Safety Culture Program.

Benefits of working at RMH:

• Salary packaging options, earn up to $12,000 tax free earnings!
• Discounted gyms and health centre access with Fitness Passport
• Reward and recognition programs, comprehensive health and wellbeing programs including staff gym, health service, peer support and Employee Assistance Program (EAP) as well as discount parking.
• Fantastic learning and development opportunities
  
  

About the Role:

• Register patients and create referrals
• Manage waitlists
• Manage appointment requests
• Manage reception for face to face patients and Telehealth patients
• Follow up enquiries, online, SMS, via portal and telephone.
• Liaise with multidisciplinary team members
  
  

About you:

• Holds a valid employee Victorian Working With Children's Check
• You will be a kind person who finds purpose in ensuring access to care for patients.
• You are professionally presented and will communicate at a high standard when liaising with a cross section of stakeholders within the healthcare community.
• You will have had a minimum of 3 years administration experience.
• Your referees will confirm data entry skills of excellent accuracy.
• You will have had previous experience, and preferably professional training, in phone manner i.e. call centre position.
• You are able to excel in fast-paced environments and prioritise competing demands
  
  

Interested? Click APPLY NOW! - recruitment is ongoing…

We will be arranging interviews as soon as suitable applicants come in.

For a confidential discussion please connect via the details below.

Please click here to view the full Position Description

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.