The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers. Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Senior Clinical Informatics Officer (CIO) – Outpatients & Virtual Care

The Royal Melbourne Hospital

• Full time, Ongoing position opportunity

• Drive patient portal and Epic virtual care initiatives

• Collaborate with leaders to improve digital workflows

About The Royal Melbourne Hospital:

The Royal Melbourne Hospital (RMH) is one of Victoria’s leading public hospitals, offering a wide range of high-quality services, including emergency, acute, and specialist care. Located in Parkville, RMH is known for its commitment to patient-centered care, medical research, and innovation.

Reporting to the RMH Electronic Medical Record (EMR) Director, the Senior Clinical Informatics Officer (CIO) – Outpatients & Virtual Care will provide day to day management of the outpatient and virtual care CIOs and Health Hub (patient portal) concierge and work collaboratively with the RMH EMR team and Parkville EMR team to support the ongoing enhancement and optimisation of the EMR at RMH. This role will work with RMH leadership and subject matter experts, the RMH EMR team, and Parkville EMR team to identify workflow enhancement opportunities, and build and test EMR improvements.

About the role:

In this role you will:

• Review and analyse EMR outpatient workflows to improve user experience
• Lead EMR optimisation planning and provide expert advice to RMH teams
• Develop, evaluate and embed Epic virtual care and patient portal initiatives
• Partner with operational leaders to support new virtual models of care
• Drive safe, timely, equitable and person-centred digital health delivery

About you:

To be successful, you will have:

Qualification

• A tertiary qualification and/or professional qualification in a related field

Essential

• Demonstrated committment to lead and contribute as part of a team
• Experience working in a tertiary hospital, healthcare operations or software deployment in healthcare
• Strong influencing and stakeholder management skills
• Experience in managing high performing teams
• A sound understanding of EMR functionality to support clinical workflows
• Ability to effectively engage participants in discovery and/or training sessions
• Demonstrated ability to engage and build strong relationships 

Desirable

• Epic Application accreditation and/or certification
• Demonstrated knowledge of the Epic EMR environments and implementation process

Benefits of working with RMH:

• 5 weeks annual leave, 17.5% leave loading plus monthly ADOs for full time staff
• Salary packaging options, up to $12,000 in tax free earnings!
• Join an organisation that lives by it’s values – People First, Lead with Kindess and Excellence Together

Click here to view the full position description

Please refer to the Position Description for further details regarding key selection criteria

All appointments are made subject to a satisfactory Criminal History Record Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.

The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community.  Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies, and will consider adjustments to support such applications.