The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers. Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

 Administration Officer
Community Mental Health
The Royal Melbourne Hospital

• Full-time Ongoing position, working 80 hours per fortnight
• Frontline admin role supporting inclusive, person-centred mental health care
• Based in the City of Melbourne, with close transportation links

About The Royal Melbourne Hospital:

The Royal Melbourne Hospital (RMH) part of the Parkville Precinct and is one of Australia's leading public hospitals, providing a comprehensive range of specialist medical, surgical, and mental health services, as well as rehabilitation, aged care, specialist clinics and community programs.

Join the Inner Melbourne Community Mental Health Team – a dynamic new service within the RMH Mental Health Service (RMH MHS), delivering innovative, person-centred care across Carlton, North Melbourne, and the CBD.

As a key member of this team, you’ll be part of an initiative implementing the Open Dialogue Model of Care—a holistic, relationship-focused approach being delivered as part of a translational research project led by the Victorian Collaborative Centre for Mental Health and Wellbeing. This unique team brings together clinical professionals and peer support workers with lived and living experience, ensuring that families, carers, and support networks are engaged from the very start of a person’s journey with the service.

Benefits of working at RMH:

• Salary packaging options, earn up to $12,000 tax free earnings!
• 5 weeks annual leave plus monthly ADO’s for full time employees
• Discounted gyms and health centre access with Fitness Passport
• Fantastic learning and development opportunities

About the role:

An integral role in providing a positive experience of service to consumers and their carers, family, kin and supporters. You will:

• Provide excellent person-centred service at front of house and Switchboard                                                                                                                        
• Support clinical teams, management and executive with a range of administrative tasks
• Assist the service to meet its mandatory reporting obligations
• Provide administration assistance to all staff in the service, including but not limited to, arranging interpreters, fleet cars, maintenance requests, room bookings, file requests, data entry, meeting support and appointment bookings
• Support the services’ effective use of Digital Health systems, including but not limited to Epic EMR, iPM, CMI/ODS and local databases
• Provide support and cover for any tasks or roles within the team where required, including working from different locations within the service
• Ensure information is processed in accordance with statutory reporting deadlines

About you:

Essential

• Previous administrative experience within a hospital or health setting
• Proficiency in workflow and document management systems (e.g., SharePoint, Outlook, Microsoft Office Suites)
• Strong organisational and time management skills, allowing you to effectively prioritise tasks, manage competing deadlines, and keep workflows running smoothly
• High level of attention to detail, ensuring accuracy and consistency in your work, particularly when handling documentation, reporting, or complex processes
• Demonstrate strong critical thinking and problem-solving abilities, approaching challenges with a logical mindset and developing practical solutions that improve efficiency and outcomes
• Excellent interpersonal and communication skills

Desirable

• Working knowledge of CMI/ODS, Epic, iPM or similar patient information systems.

To view the full Position Description, please click here.

Please note, recruitment is ongoing, with interviews commencing as soon as suitable applications are received. Advertising may cease prior to the closing date.

All appointments are made subject to a satisfactory Criminal History Record Check and Working With Children Check. All RMH employees are required to provide evidence of an immunisation assessment.

The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community.  Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies, and will consider adjustments to support such applications.