The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers.

Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Process Improvement Analyst

Royal Melbourne Hospital

• Full Time (1 EFT)
• Grade 4 + Over Award (Depending on Experiance) + Super + Salary Packaging + Annual Increment
• 5 Weeks Annual Leave, Novated Leasing Options, ADO's & WFH flexibility

Ready to shape the future of efficiency and sustainability at RMH? Join the Revenue Services team as our new Process Improvement Analyst!
Are you passionate about finding smarter ways to work? Do you thrive on using data and technology to enhance processes? Here's your chance to make a significant impact. We're looking for a talented individual to step into the vital role of Process Improvement Analyst within our Revenue Services and Finance team. This is a fantastic oppourtunity to contribute directly to our strategic goals, particularly in becoming a leading digital health service and ensuring our sustainability.

Your new role
Reporting jointly to the Revenue Systems Manager and the General Manager, Revenue Services, you will be at the forefront of optimising how we operate. Your primary focus will be on driving process efficiency, identifying oppourtunties for revenue growth, and enhancing overall performance within Revenue Services. You'll play a crucial part in creating a more streamlined, efficient, and digitally advanced billing and revenue function for RMH.

Key responsibilties include:

• Analysing & Mapping: Diving deep into existing billing, cashering, and collection workflows to pinpoint bottlenecks and areas ripe for improvement
• Designing & Implementing: Leading the creation and rollout of innovative digital revenue projects, with a strong focus on Robotic Process Automation (RPA)
• Collaborating: Working closely with the Revenue Systems Manager and the Business Improvement and Automation team to select, implement, and support RPA solutions (especially using UiPath)
• Driving Change: Engaging with end-users, gathering requirements, documenting processes (Process Design, Solution Design and Support Documents), and managing change effectively within our teams
• Optimising Revenue: Identifying potential new revenue sources and implementing strategies to capture them, tracking the impact of your initiatives
• Achieving Targets: Monitoring the performance of implemented solutions and contributing to achieving key Revenue KPIs.

About you

We are looking for a motivated and detail-oriented RMH team member who embodies The Melbourne Way – putting people first, leading with kindness, and achieving excellence together. We're looking for someone who is driven, analytical, and thrives in a collaborative environment.
You are ideally someone who:

• Possesses a strong track record in data-driven service optimisation and implementing digital enhancements
• Experiance with RPA software, specifically UiPath
• A genuine commitment to continuous improvment and embracing change
• Can work both autonomously and collaboratively within a supportive team environment. A qualification in Business Information Systems, IT, or equivalent relevant industry experience
• Demonstrates leadership potential and a commitment to continuous improvement.

Benefits of Working at RMH

• A supportive and collaborative work environment.
• Opportunities for professional development and growth.
• Be part of a leading healthcare organisation.
• Modern, state of the art offices.
• 5 Weeks Annual Leave, salary packaging benefits & Monthly ADO.

Please click here for the Position Description

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.