Job Description
Patient Liaison Officer
Req ID:  4861
Posting Start Date:  12/02/2026
Advertisement End Date:  11/11/2025
Work Location:  The RMH Elizabeth Street
The Royal Melbourne Hospital is one of Australia's leading public healthcare providers. Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.
Job Description: 

Patient Liaison Officer

Royal Melbourne Hospital

 

  • Permanent, Part Time (0.6 EFT)
  • Grade 2 (HS2) + Super + Salary Packaging + Weekend Penalties + Annual Increment
  • 5 Weeks Annual Leave (Pro-Rata), Novated Leasing Options

We're seeking a dedicated and results-oriented Patient Liaison Officer (PLO) to join our dynamic team. In this patient facing role, you are responsible for providing internal and external stakeholders with relevant information relating to election and informed financial consent relating to Private and Compensable admissions.

Your new role

Reporting to the Patient Liaison Manager - Revenue Services, the Patient Liaison Officer will work closely with patients, families, clinical and administration teams across the Emergency Department (ED) and wards and will be responsible for encouraging private and compensable admissions. Your day to day will include:

  • Timely and appropriate classification of patients with eligible health funds or third party cover (eg: TAC & Workcover).
  • Approaching Medicare Ineligible Patients (Overseas Visitors) to identify insurance status.
  • Working collaboratively with other Revenue Services workstreams (Billing, Collections and Cashiers) and be co-located across all RMH sites as required.
  • Participating in continuous improvement projects and playing a role in automation developments as a billing subject matter expert.
  • Being available weekends on a rotating roster to provide a roaming PLO service across wards and ED.

About you

  • An adaptable, and collaborative individual who thrives in a fast-paced environment.
  • A team player, who is willing to continuously improve and challenge the current state.
  • Ability to analyse and problem solve when interpreting data.
  • High level interpersonal and communication skills, including a proven capacity to build and maintain effective and productive relationships with a wide range of internal and external groups.
  • Experience in hospital billing and debt collection.

 

Benefits of Working at RMH:

  • A Values based organisation offering great prospects for career diversity and professional advancement, including training and research opportunities, and access to mentorship and leadership programs.
  • Comprehensive Health & Wellbeing Programs, including Employee Assistance Program. 
  • Salary packaging options, onsite car parking, close to public transport.

Please click here for the position description 
Name and Contact:  Crissie Hill (9342 2521)
All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check. The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve. RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards (https://ccyp.vic.gov.au/child-safe-standards). As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.