The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers.

Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Customer Service Clerk – Specialist Clinics (Outpatients)

Why Join RMH?

• Be the first point of contact for patients accessing specialist outpatient services at one of Victoria's leading public health services.
• Join a supportive and collaborative team dedicated to delivering exceptional patient experiences.
• Build your healthcare administration career in a large organisation offering ongoing learning and development opportunities.

About the Role

As a key member of the outpatient customer service team, you will support the end-to-end administrative management of patient appointments and referrals. Working across a busy and dynamic environment, you will provide exceptional customer service to patients, families, clinicians and referrers while helping ensure patients receive timely access to specialist care.

Specialist Clinics supports more than 195,000 patient attendances each year across a broad range of medical, surgical, nursing and allied health services.

Key Accountabilities

In this role, you will:

• Manage referrals, appointment bookings and waitlists for outpatient services.
• Provide high-quality reception and customer service to patients and visitors.
• Respond to patient, referrer and clinician enquiries via phone and online platforms.
• Maintain accurate patient information and data entry records.

About You

Essential

• Demonstrated experience delivering high-quality customer service.
• Excellent communication and interpersonal skills, including a professional telephone manner.
• Ability to prioritise tasks, problem solve and work effectively in a fast-paced environment.

Desirable

• Previous healthcare administration or clerical experience.
• TAFE-accredited clerical training or related qualification.

Benefits of Working at RMH

• Competitive salary and salary packaging benefits.
• Opportunities for professional development and career progression.
• Access to staff wellbeing programs/fitness passport and employee benefits.
• Make a meaningful contribution to the care of patients and their families.

Interested?

Click Apply to submit your application, including a cover letter and current resume.

Applications will be reviewed as received, and the advertisement may close prior to the advertised closing date.

Click here for the position description

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.