The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers.

Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Contact Services Officer

• Provide support to our Facilities Management (FM) Support Desk.
• Monday to Friday hours - 80 hours per fortnight
• Salary packaging benefits + 5 weeks Annual Leave + Monthly ADO

About the role

Working within a multi-skilled team and reporting to the FM Helpdesk Manager, the contact services officer position will have a broad range of responsibilities, including:

• FM Help Desk support – comprising of administrative assistance to various departments
• Customer Service and general Administrative Duties
• Processing of purchase orders, invoices
• Fielding Engineering, Biomedical and Fleet Management inquiries
• Dispatching tasks to field technicians

About you

• Demonstrated administration experience
• Experience with Facilities Management-related software systems
• Strong computer skills, proficiency in MS Office - Word, Excel and PowerPoint, and databases
• Excellent written and verbal communication skills, professional phone manner
• Exceptional people and customer service skills
• The ability to complete additional shifts where required,

If you are a team player who is passionate and committed to providing customer service, then get in touch!

Why work with us?

• Career progression opportunities to suit your professional development goals
• Enjoy excellent work-life balance working in a supportive and collaborative team
• Salary packaging, onsite car parking and, close to public transport

Please click here to be taken to the Position Description 

Interested?

If you are looking for a challenging role and can demonstrate the above capabilities, connect with Jasmine Veljanovska on 9342 8222 or apply online.

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.