The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers. Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Administration Assistant – Respiratory and Sleep Medicine
The Royal Melbourne Hospital

• Full time, ongoing role – 80 hours per fortnight with monthly ADO 
• Support a busy Outpatient service across two clinical locations
• 5 weeks annual leave + salary packaging benefits

The Respiratory and Sleep Medicine Department is a team committed to working with all stakeholders to ensure effective and efficient delivery of services to a diverse population of patients.   The Respiratory and Sleep Medicine Department administrative team enjoys a collaborative working environment where staff enjoy a great place to work and where the department meets patient expectations as a great place to receive care.

Your new role:

In this role, you will be responsible for managing referrals, appointment scheduling, and waitlists for high-volume specialist clinics, ensuring timely and accurate coordination of patient care. You will provide front-desk reception and telephone support to patients and their families, maintain accurate administrative records and data entry, and support both face-to-face and telehealth services. Working across two clinical locations, you’ll collaborate with clinicians and fellow administrative staff to ensure smooth daily operations, uphold high standards of customer service, and ensure compliance with relevant policies and procedures.

About You (Essential Requirements):

• Experience working in a fast-paced medical or outpatient administrative environment
• Excellent verbal and written communication skills with strong attention to detail
• Demonstrated ability to work effectively in a team and independently
• Highly developed customer service and interpersonal skills
• Proficiency in Microsoft Office, particularly Outlook, and strong keyboard accuracy
• Ability to manage competing priorities under pressure
• Motivated, adaptable, and eager to learn in a healthcare setting

Desirable:

• Previous experience with patient administration systems
• Knowledge of medical terminology
• Clerical training or health administration qualifications

Benefits of working at RMH:

• Be part of a supportive and values-driven workplace culture
• Career growth opportunities, ongoing training, and professional development
• Access to Health & Wellbeing programs including Fitness Passport, Employee Assistance Program (EAP), and Staff Peer Support
• Salary packaging, on-site car parking, and great public transport access

To view the full position description click here

All appointments are made subject to a satisfactory Criminal History Record Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.

The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community.  Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies, and will consider adjustments to support such applications.