The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers. Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Community Mental Health Administration Officer

Royal Melbourne Hospital

An integral role in providing a positive experience of service to consumers and their carers, family, kin and supporters, this role will:

• Provide a welcoming pathway into the service via Front of House and Switchboard;
• Support clinical teams, management and executive with a range of administrative tasks;
• Assist the service to meet its mandatory reporting obligations.

You will be a key member of the Royal Melbourne Hospital Mental Health Service (RMH MHS) Inner Melbourne Community Mental Health Team; a new team providing mental health, treatment, care and support in the City of Melbourne area (Carlton, North Melbourne, CBD). The team will provide an innovative integrated Open Dialogue Model of Care as part of a translational research project under the auspices of the Victorian Collaborative Centre of Mental Health and Wellbeing. The team will include both clinical and lived and living experiences peer support workforce with a focus on participation of the consumers family/support network from the beginning of their engagement with the team. 

Your new role:

• Provide excellent person-centred service at front of house.
• Provide administration assistance to all staff in the service, including but not limited to; arranging interpreters, fleet cars, supply ordering, printing, faxing, mailing, couriers, maintenance requests, room bookings, file requests, data entry, meeting support and appointment bookings.
• Support the services’ effective use of Digital Health systems, including by not limited to Epic EMR, iPM, CMI/ODS and local databases.
• Provide support and cover for any tasks or roles within the team where required, including working from different locations within the service.
• Ensure information is processed in accordance with statutory reporting deadlines.

About you:

• Commitment to live the Melbourne Way - putting people first, leading with kindness and achieving excellence together.
• Excellent interpersonal and communication skills.
• Demonstrated ability in developing, maintaining and improving administrative workflows and processes.
• Proven ability to meet deadlines and adhere to mandatory reporting obligations.

Desirable:

• Working knowledge of CMI/ODS, Epic, iPM or similar patient information systems.
• Administrative experience within a hospital or health setting.

Benefits of working with the Royal Melbourne Hospital Mental Health Services:

• Career progression opportunities to suit your professional development goals.
• Enjoy excellent work-life balance working in a supportive and collaborative team.
• Salary packaging.
• Close to public transport.

For a full Position Description, please click HERE.

Interested in Applying?

If this opportunity resonates with you and you have the experience and qualifications we’re looking for, we encourage you to apply without delay. We’re reviewing applications and scheduling interviews immediately. Advertising may cease prior to the stated closing date. For a confidential discussion or more information, please reach out using the contact details above.

All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check.

Please note: This position is for applicants only. We do not accept applications from recruitment agencies or third-party representatives.

The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community.  Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies, and will consider adjustments to support such applications.