Parkville Youth Mental Health and Wellbeing Service (PYMHWS) is a new, dedicated public youth mental health service and is the first of its kind in Australia. We are looking for a passionate and dedicated individual to join our team.

Quality Improvement Consultant

Parkville Youth Mental Health and Wellbeing Service (PYMHWS)

Ongoing | Full-Time 1.0 EFT | 📍 Parkville / WFH Hybrid

Drive organisational excellence by implementing strategies to improve quality, safety and compliance with accreditation standards. 

• Join Victoria’s newest Public Mental Health Service dedicated to youth
• Permanent Ongoing Full-time role | Parkville based | Hybrid WFH
• Salary Packaging | Monthly ADO | EAP & Wellbeing programs

About Us:

Parkville Youth Mental Health and Wellbeing Service (PYMHWS) is Victoria’s newest public mental health service dedicated to the care of young people aged 12 to 25 experiencing complex mental health challenges. 

PYMHWS is leading a bold and values-driven transformation in youth mental health care across Melbourne’s north and west. We exist to walk alongside young people, their families, carers, supporters and kin delivering care that is accessible, inclusive, developmentally appropriate, evidence-informed, and grounded in lived experience. Our service model is shaped by the voices of young people and their communities, and underpinned by a commitment to safety, equity, and continuous learning.

At PYMHWS, we are working with our community and partners to build in a future where all young people can access world-class mental health support, close to home. As we grow, we are looking for passionate, skilled, and visionary professionals to join us in shaping a new era of youth mental health in Victoria.  

The Opportunity:

The Quality Improvement Consultant will contribute to the processes that guide PYMHWS towards continuous improvement in all aspects of service planning, management and delivery.  

The role will be vital in ensuring our service successfully meets our accreditation requirements against the National Safety and Quality Health Service (NSQHS) Standards and National Clinical Trials Governance Framework (NCTGF) assessment. 

Our service is made up of compassionate, curious, and committed people. As we continue to grow, we are looking for a driven and highly organised Quality Improvement Consultant to support PYMHWS in developing and sustaining continuous quality improvement processes and systems. 

Why Join PYMHWS?

• Be part of building a legacy for youth mental health in Victoria
• Work alongside passionate, visionary leaders in a values-led organisation
• Salary packaging options, up to $11,600 tax free earnings
• 4 weeks annual leave plus monthly ADO for full time employees
• Flexible working arrangements including remote work options where possible
• Employee wellbeing focused, access to EAP
• Fitness Passport membership
• Flexible, inclusive, and supportive workplace culture
• Opportunities for professional growth and development

About the Role:

The Quality Improvement Consultant will actively develop and promote the direction of quality improvement program and foster a culture of quality and safety within PYMHWS with emphasis on consumer and carer focused services and outcomes.

This role will coordinate the development and implementation of a program of quality and performance improvement activities across the service and monitor its ongoing effectiveness and relevance.

The role will also work closely with the Quality and Improvement team to assist coordinate all other quality and accreditation processes under the National Safety and Quality Health Service Standards and other regulatory and reporting requirements.

What You'll Do:

• Coordinate, support and assist work associated with accreditation against the National Clinical Trials Governance Framework (NCGTF) and National Safety and Quality Health Service (NSQHS) Standards

• Coordinate the processes associated with PYMHWS internal documentation storage system.
• Support continuous monitoring and implementation of serious incident review outcomes and recommendations.
• Assist with the development and coordination of audits and survey tools to enable service evaluation.
• Develop and implement improvement initiatives which includes the maintenance of the quality improvement register.

About You:

You’re a highly organised, systems thinker who has an eye for detail and can bring others along on the continuous quality improvement journey.

Prior experience in Health (Registered Nurse, Psychologist, Occupational Therapist, Social Worker) is highly advantageous.

✔️Experience in National Safety and Quality Health Service (NSQHS) standards accreditation

✔️ Understanding of the application of quality principles and accreditation processes in health services

✔️Highly developed organisational, time management, problem solving and conflict resolution skills

✔️Excellent verbal and written communication, interpersonal and presentation skills and an ability to apply these skills to a variety of stakeholders

Ready to Make a Difference?
If you're looking to be part of something truly meaningful—we’d love to hear from you.

For a confidential discussion, contact Neil Besimi, Manager Quality and Improvement, (03) 9966 9100

Interested applicants are encouraged to apply as soon as possible. Recruitment is ongoing, with interviews commencing as soon as suitable candidates are received. Advertising may cease prior to the closing date.

To view the full Position Description, please click HERE

All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.

PYMHWS stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community.  Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies, and will consider adjustments to support such applications.