Parkville Youth Mental Health and Wellbeing Service (PYMHWS) is a new, dedicated public youth mental health service and is the first of its kind in Australia. We are looking for a passionate and dedicated individual to join our team.

DIRECTOR OPERATIONS COMMUNITY SERVICES

Parkville Youth Mental Health and Wellbeing Service (PYMHWS)

Permanent Ongoing | Full-Time 1.0 EFT | 📍 Multiple Sites

Leads community mental health operations, driving service excellence, workforce leadership and strategic outcomes for young people.

• Join Victoria’s newest Public Mental Health Service dedicated to youth
• Permanent Ongoing | Full Time 1.0 EFT | Multiple Sites
• Salary Packaging | Monthly ADO | 5 weeks Annual Leave

About Us:

Parkville Youth Mental Health and Wellbeing Service (PYMHWS) is Victoria’s newest public mental health service dedicated to the care of young people aged 12 to 25 experiencing complex mental health challenges. 

PYMHWS is leading a bold and values-driven transformation in youth mental health care across Melbourne’s north and west. We exist to walk alongside young people, their families, carers, supporters and kin delivering care that is accessible, inclusive, developmentally appropriate, evidence-informed, and grounded in lived experience. Our service model is shaped by the voices of young people and their communities, and underpinned by a commitment to safety, equity, and continuous learning.

At PYMHWS, we are working with our community and partners to build in a future where all young people can access world-class mental health support, close to home. As we grow, we are looking for passionate, skilled, and visionary professionals to join us in shaping a new era of youth mental health in Victoria.  

The Opportunity:

An exciting opportunity to join a growing youth mental health service at a pivotal time of development and transformation.

Our service is made up of compassionate, curious, and committed people. As we continue to grow, we are looking for a strategic, collaborative and values-driven Director Operations Community Services to lead operational excellence, drive service innovation and support high-quality outcomes for young people, families and the community.

Why Join PYMHWS?

• Be part of building a legacy for youth mental health in Victoria
• Work alongside passionate, visionary leaders in a values-led organisation
• Salary packaging options, up to $11,600 tax free earnings
• 5 weeks annual leave plus monthly ADO for full time employees
• Flexible working arrangements including remote work options where possible
• Employee wellbeing focused, access to EAP
• Fitness Passport membership
• Flexible, inclusive, and supportive workplace culture
• Opportunities for professional growth and development

About the Role:

The Director Operations Community Services is a key senior leadership role responsible for leading community clinical operations and ensuring the delivery of safe, high-quality and youth-centred mental health care for young people aged 12–25 and their family, carers and kin. Working closely with clinical and operational leaders, the role drives service excellence, innovation and continuous improvement across a diverse portfolio of community services.

What You'll Do:

• Lead the operational delivery of community mental health services to ensure safe, high-quality, youth and family centred care across multiple programs and sites
• Oversee service performance, access and flow, ensuring timely responses to demand and alignment with clinical priorities
• Work with clinical leaders to implement evidence-based models of care and drive continuous service improvement
• Manage workforce planning, operational resources and budgets to support effective and sustainable service delivery
• Collaborate with internal and external stakeholders to support integrated care pathways and improve outcomes for young people and families

About You:

The ideal candidate is an experienced and values-driven senior leader who thrives in complex health environments and is passionate about improving outcomes for young people and their families.

✔️ Experience in senior operational leadership within mental health settings, ideally across multidisciplinary teams

✔️ Strong knowledge of service delivery, clinical operations, and health system performance frameworks

✔️ Excellent leadership skills with a proven ability to build, develop and support high-performing teams

✔️ Demonstrated experience in quality, safety, risk management and continuous improvement processes

✔️ Strong communication and stakeholder engagement skills, with the ability to build effective partnerships across clinical and operational areas

✔️ Commitment to youth and family-centred, trauma-informed and recovery-oriented models of care

✔️ Ability to think strategically while managing competing operational priorities in a fast-paced environment

✔️Genuine passion for improving mental health outcomes for young people and contributing to system-wide service innovation

Ready to Make a Difference?
If you're looking to be part of something truly meaningful—we’d love to hear from you.

For a confidential discussion, contact Hannah Bloom on 0436 478 687

Interested applicants are encouraged to apply as soon as possible. Recruitment is ongoing, with interviews commencing as soon as suitable candidates are received. Advertising may cease prior to the closing date.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our People and Culture team if you’re contacted for an interview.

To view the full Position Description, please click HERE

All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.

PYMHWS stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community.  Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies, and will consider adjustments to support such applications.