Parkville Youth Mental Health and Wellbeing Service (PYMHWS) is a new, dedicated public youth mental health service and is the first of its kind in Australia. We are looking for a passionate and dedicated individual to join our team.

Administration Support Officer – Psychosocial Program/Front Reception

Parkville Youth Mental Health and Wellbeing Service (PYMHWS)

Permanent Ongoing | Part-Time 0.5 EFT | 📍Parkville

Provide Professional and caring customer focused care whilst supporting effective clinical operations.

• Join Victoria’s newest Public Mental Health Service dedicated to youth
• Permanent Ongoing | Part-Time 0.5 EFT | Parkville based
• Salary Packaging | Fitness Passport | Wellbeing and EAP programs

About Us:

Parkville Youth Mental Health and Wellbeing Service (PYMHWS) is Victoria’s newest public mental health service dedicated to the care of young people aged 12 to 25 experiencing complex mental health challenges. 

PYMHWS is leading a bold and values-driven transformation in youth mental health care across Melbourne’s north and west. We exist to walk alongside young people, their families, carers, supporters and kin delivering care that is accessible, inclusive, developmentally appropriate, evidence-informed, and grounded in lived experience. Our service model is shaped by the voices of young people and their communities, and underpinned by a commitment to safety, equity, and continuous learning.

At PYMHWS, we are working with our community and partners to build in a future where all young people can access world-class mental health support, close to home. As we grow, we are looking for passionate, skilled, and visionary professionals to join us in shaping a new era of youth mental health in Victoria.  

The Opportunity:

The role of the Administrative Officer is to deliver a professional and caring customer focussed service, often as the first point of contact and communication for patients, their families and visitors, involving face to face contact as well as telephone contact

The Administration Officer will provide general administration, reception, switchboard and medical records services at the Continuing Care Team campuses.

This position entails liaising with clinical, medical and ancillary staff, hospital departments, patients and their significant others, and the general public.

Why Join PYMHWS?

• Be part of building a legacy for youth mental health in Victoria
• Work alongside passionate, visionary leaders in a values-led organisation
• Salary packaging options, up to $11,600 tax free earnings
• Flexible working arrangements including remote work options where possible
• Employee wellbeing focused, access to EAP
• Flexible, inclusive, and supportive workplace culture
• Opportunities for professional growth and development

About the Role:

The Administrative Officer provides front facing customer service at front reception and via switchboard, whilst also supporting behind the scenes administrative clinical support to the psychosocial program. Database management, data entry, management of petty cash, fleet systems and procurement are key tasks entailed in the position.  

What You'll Do:

• Communicate effectively with staff, patients and the public in the process of performing duties
• Provide medical record support including compilation of files, scanning of files, updating of electronic records, in accordance with organisational guidelines, policies and procedures; 
• Collaborate effectively within a multidisciplinary team to foster a culture of caring, teamwork, and continuous service improvement

About You:

An administration officer experienced in reception and health administration.

✔️ Familiarity with health systems including EPIC, IPM and CMI

✔️ Relevant experience and qualifications (see position description for details)

✔️ Excellent communication, organisation, and leadership skills

✔️ Motivated by youth-focused, inclusive, and recovery-oriented care

Ready to Make a Difference?
If you're looking to be part of something truly meaningful—we’d love to hear from you.

For a confidential discussion, contact Tina Younan on 03 9966 9100.

Interested applicants are encouraged to apply as soon as possible. Recruitment is ongoing, with interviews commencing as soon as suitable candidates are received. Advertising may cease prior to the closing date.

To view the full Position Description, please click HERE

All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.

PYMHWS stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community.  Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies, and will consider adjustments to support such applications.