Parkville Youth Mental Health and Wellbeing Service (PYMHWS) is a new, dedicated public youth mental health service and is the first of its kind in Australia. We are looking for a passionate and dedicated individual to join our team.

ADMINISTRATION OFFICER – CONTINUING CARE TEAM / FRONT RECEPTION

Parkville Youth Mental Health and Wellbeing Service (PYMHWS)

Permanent Ongoing | Full-Time 1.0 EFT | 📍Sunshine / Werribee

Provide professional customer focused care whilst supporting effective clinical operations across the continuing care teams.

• Join Victoria’s newest Public Mental Health Service dedicated to youth
• Permanent Ongoing | Full-Time 1.0 EFT | Sunshine / Werribee
• Salary Packaging | 5 weeks annual leave | Monthly ADO

About Us:

Parkville Youth Mental Health and Wellbeing Service (PYMHWS) is Victoria’s newest public mental health service dedicated to the care of young people aged 12 to 25 experiencing complex mental health challenges. 

PYMHWS is leading a bold and values-driven transformation in youth mental health care across Melbourne’s north and west. We exist to walk alongside young people, their families, carers, supporters and kin delivering care that is accessible, inclusive, developmentally appropriate, evidence-informed, and grounded in lived experience. Our service model is shaped by the voices of young people and their communities, and underpinned by a commitment to safety, equity, and continuous learning.

At PYMHWS, we are working with our community and partners to build in a future where all young people can access world-class mental health support, close to home. As we grow, we are looking for passionate, skilled, and visionary professionals to join us in shaping a new era of youth mental health in Victoria.  

The Opportunity:

The role of the Administrative Officer is to deliver a professional and caring customer focused service, often as the first point of contact and communication for patients, their families and visitors, involving face to face contact as well as telephone contact.  The role supports the functioning of the Continuing Care Teams.

Our service is made up of compassionate, curious, and committed people. As we continue to grow, we are looking for an experienced administrator to liaise with clinical, medical and ancillary staff, hospital departments, patients and their significant others, and the general public.

Why Join PYMHWS?

• Be part of building a legacy for youth mental health in Victoria
• Work alongside passionate, visionary leaders in a values-led organisation
• Salary packaging options, up to $11,600 tax free earnings
• Monthly ADOs (accrued days off)
• 5 weeks annual leave
• Flexible working arrangements including remote work options where possible
• Employee wellbeing focused, access to EAP
• Flexible, inclusive, and supportive workplace culture
• Opportunities for professional growth and development

About the Role:

The Administration Officer will provide general administration, reception, switchboard and medical records services at the Continuing Care Team campuses.

Support administrative clinical support to the continuing care teams. This includes key tasks such as database management, data entry, management of petty cash, fleet systems and procurement.

What You'll Do:

• Communicate effectively with staff, patients and the public in the process of performing duties
• Provide medical record support including compilation of files, scanning of files, updating of electronic records, in accordance with organisational guidelines, policies and procedures
• Collaborate effectively within a multidisciplinary team to foster a culture of caring, teamwork, and continuous service improvement

About You:

An administration officer experienced in reception and health administration.

✔️ Familiarity with health systems including EPIC, IPM and CMI

✔️ Relevant experience and qualifications (see position description for details)

✔️ Excellent communication, organisation, and leadership skills

✔️ Motivated by youth-focused, inclusive, and recovery-oriented care

Ready to Make a Difference?
If you're looking to be part of something truly meaningful—we’d love to hear from you.

For a confidential discussion, contact Kate Wapling, Region Coordinator on 9966 9100

Interested applicants are encouraged to apply as soon as possible. Recruitment is ongoing, with interviews commencing as soon as suitable candidates are received. Advertising may cease prior to the closing date.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our People and Culture team if you’re contacted for an interview.

To view the full Position Description, please click HERE

All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.

PYMHWS stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community.  Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies, and will consider adjustments to support such applications.