ADMINISTRATION OFFICER – YOUTH ACCESS TEAM 

Parkville Youth Mental Health and Wellbeing Service (PYMHWS). 

Permanent Ongoing | Full – Time 1.0 EFT | 📍Spotswood 

The YAT Team seeks an experienced administration officer to support dedicated clinicians delivering high-quality youth mental health services. 

• Join Victoria’s newest Public Mental Health Service dedicated to youth.  

• Permanent Ongoing | Full-time 1.0 EFT | Spotswood based 

• Salary Packaging | Monthly ADO | 5 weeks Annual Leave 

About Us: 

Parkville Youth Mental Health and Wellbeing Service (PYMHWS) is Victoria’s newest public mental health service dedicated to the care of young people aged 12 to 25 experiencing complex mental health challenges.   

PYMHWS is leading a bold and values-driven transformation in youth mental health care across Melbourne’s north and west. We exist to walk alongside young people, their families, carers, supporters and kin delivering care that is accessible, inclusive, developmentally appropriate, evidence-informed, and grounded in lived experience. Our service model is shaped by the voices of young people and their communities, and underpinned by a commitment to safety, equity, and continuous learning. 

At PYMHWS, we are working with our community and partners to build in a future where all young people can access world-class mental health support, close to home. As we grow, we are looking for passionate, skilled, and visionary professionals to join us in shaping a new era of youth mental health in Victoria.  

The Opportunity: 

The YAT Administration Officer plays an integral part in providing administration and reception duties to support young people accessing mental health care who are referred or present in person for tertiary mental health support from the western and north western suburbs of Melbourne. 

Our service is made up of compassionate, curious, and committed people. As we continue to grow, we are looking for an experienced, kind and passionate administration officer to join the PYMHWS YAT service. 

Why Join PYMHWS? 

PYMHWS is a specialist public youth mental service that strives to make a difference, our staff are committed and passionate about working with young people and providing the best mental health care that is evidence based to support the wellbeing of young people being referred for service. 

• Be part of building a legacy for youth mental health in Victoria 

• Join the dedicated staff group at the PYMHWS YAT Team. 

• Work alongside passionate, visionary leaders in a values-led organisation 

• Salary packaging options, up to $11,600 tax free earnings 

• 5 weeks annual leave plus monthly ADO for full time employees (Victorian MH EBA award dependent) 

• Employee wellbeing focused, access to EAP 

• Flexible, inclusive, and supportive workplace culture 

• Opportunities for professional growth and development 

About the Role: 

The Administrative Officer will deliver a professional and caring customer-focused service, either on the telephone or in person, often as the first point of contact for new referrers, clinical staff, medical staff, and ancillary staff, hospital departments, young people, their families, significant others and visitors. 

The PYMHWS YAT Team is looking for a dedicated and experienced administration officer who can complete a range of administration and reception tasks in a dynamic, busy environment that provides a premier youth mental health services that usually see’s new young people experiencing mental ill health for the first time. 

What You'll Do: 

The Administration Officer is integral to the PYMHWS YAT team in ensuring administration, reception tasks and duties are carried out professionally, efficiently, and effectively.  

Premier customer service skills are essential. 

Administration and reception tasks include, but are not limited to: 

• Completing new patient registrations to the PYMHWS YAT service. 

• Medical records maintenance, scanning and database management. 

• Reception, telephone switchboard, and general administration tasks. 

• Support the YAT manager with administrations tasks. 

• General administration support to YAT clinicians. 

• Managing local and service IT systems. 

• Support of YAT Triage and Acute functions. 

• Office supply management. 

• Report writing, portfolio management. 

Please refer to the PYMHWS Administration Officer position description for a more extensive tasks list for this role. 

Ready to Make a Difference? 

 
If you're looking to be part of something truly meaningful - we’d love to hear from you. 

For a confidential discussion, contact the YAT Robert Oldani 8345-7400  

To view the full Position Description, please click HERE